FOXNews.com - VA Claims Office Takes SNAFU to a New Level

FOXNews.com - VA Claims Office Takes SNAFU to a New Level: "'If the VA does not actually recognize the request, they do not have to give the award,' he said. 'Sort of like a perverted form of 'See no evil, Hear no evil, Speak no evil.' Most people just throw up their hands in frustration and walk away at this point. That is the VA's plan.'"

"Strickland says the problem at the root of letters like McBride's is a bonus structure paid out to VA claims employees.

'The more work, the better the bonus is,' he said. 'It's strictly volume, not quality driven. There is no accountability whatsoever.'"