7 Ways to Dramatically Advance Your Career | LinkedIn

7 Ways to Dramatically Advance Your Career | LinkedIn: "What practices exist in your industry that drive customers crazy? How do all companies in your industry behave stupidly? Identify these types of practices, and wipe them out."

"The more complex the processes and practices in your industry, the greater your opportunity to gain competitive advantage by simplifying them. Yes, doing so will be very hard. But that’s the whole point; the first to do so gains tremendous advantages."

"Incremental change doesn’t disrupt an industry; radical change does. Radical price reductions require radical new processes and business models."

"The toughest part of this challenge is not technical; it is knocking down the walls inside companies. It’s deciding whose product gets cross-sold, who gets “credit” for sales, and who “owns” the customer.

No one "owns" the customer, and you either do what’s best for the customer or you will lose him."

"The truth is coming, and there’s nothing you can do about it. But most firms won’t recognize this until it happens. Better to get far out in front while confusion reigns."

"Once you start delivering personalization, you create immense opportunities to make loyalty more convenient than disloyalty"